We want you to be happy with Bookzenix. If it is not right for your business, you can get your money back.
1. 30-day refund
You can request a full refund within 30 days of your purchase, for any reason. This applies to yearly and lifetime licences, and to renewal payments if you request it within 30 days of the renewal date.
2. How to request a refund
Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders and processes all refunds. You can request a refund in either of these ways:
- Go to paddle.net, find your order using the email address you paid with, and choose the refund option; or
- Email us at support@bookzenix.com with your order number (it starts with a letter and appears on your receipt), and we will ask Paddle to issue the refund.
3. When you receive the money
Refunds are made to the original payment method. Once approved, they usually appear within 5 to 10 business days, depending on your bank or card provider. Any sales tax or VAT you paid is refunded too.
4. What happens to your licence
When a refund is issued, the licence key for that order is deactivated and stops receiving updates and support. Please remove the plugin from your sites.
5. Cancelling a renewal
You can cancel automatic renewal of a yearly licence at any time, using the link in your Paddle receipt or by contacting us. Your licence stays active until the end of the period you have paid for.
6. Your legal rights
This policy is in addition to any rights you have under consumer law, including the right to cancel described in the Paddle Buyer Terms. If you have a problem outside the refund window, contact us anyway and we will do our best to help.
7. Contact
Your Legal Business Name: support@bookzenix.com.